Process Optimization

Strategy & Governance

To optimize or not to optimize, that is the question.

How many times have we heard it said, or maybe you’ve even said it yourself, “When we implement the new system we should optimize and standardize all our business processes.” On the surface it sounds completely logical. After all, all the right players will be working on the project and it wouldn’t make sense to put in a new system with the old inefficient business processes. Or would it?

The risk with this approach is time. While HR leadership fully understands the need for streamlined and unified business processes across the enterprise, sometimes business leaders do not always appreciate the greater good this brings. A single, entrenched, and powerful business leader can take weeks or months to influence to get onboard with unified business processes putting your overall project timeline at risk.

While there is absolutely nothing wrong with optimizing business processes as part of your implementation be aware of the time it will take to do so. In one recent HCM implementation Triad HR helped to lead for a US company with several business units the single longest track in the project plan was for process optimization. The Program Manager personally led many, many meetings with large numbers of HR partners and business leaders to agree on one set of unified business processes. Further, the CHRO made it clear that this was the goal, and any exceptions would have to be approved by him as the executive sponsor of the project. While the implementation was successful with unified, standardized, and efficient business processes in the new system, it did take a substantial time investment.

Another Triad HR client simply didn’t have that kind of time to invest so a two-step strategy was developed. This was a spin off situation with hard deadlines when new systems had to be ready for the stand-alone company. There was no time to include process optimization and still meet the deadlines so an approach of Transition-Transform was employed. First, transition all current processes and data to the new systems within the time allotted. Then start a second phase to the project to re-evaluate business processes and deal with that long parking lot list of ideas and suggestions that came out of the original implementation to ultimately deploy optimized business processes.

No matter what approach fits your business’ strategy just remember to take into account the time factor for a successful implementation.

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